Dr. M. S. Krishnan (“Krishnan”) is the Accenture Professor of Computer Information Systems and Professor of Technology and Operations at the Ross Business School, University of Michigan. He is currently the faculty director for Business+Tech initiative, and CK Prahalad and India Initiatives at the Ross Business School. He has also been the associate dean for global initiatives, executive programs, and action-based learning at the Ross Business School from 2014 to 2021. He has co-authored the book “The New Age of Innovation: Driving Co-Created Value with Global Networks” with Professor C. K. Prahalad (late). The Economist and BusinessWeek magazine named this book one of the Best Books on Innovation in 2008. Dr. Krishnan received his degrees in Mathematics and Computer Applications from the University of Delhi, India, and a Ph.D. in Information Systems from Carnegie Mellon University, Pittsburgh, the USA in 1996. He was awarded the ICIS Best Dissertation Prize for his Doctoral Thesis on “Cost and Quality Considerations in Software Product Management”.
His research interest includes business model innovation, technology-enabled personalization, ecosystem innovation, corporate IT strategy, the business value of IT investments, improvements in business process and software quality, productivity, and customer satisfaction. In January 2000, the American Society for Quality (ASQ) selected him as one of the 21 voices of quality for the twenty-first century. In 2004, he was selected as one of the top thinkers on Business Technology by Informationweek-Optimize magazines based on their reader surveys. His research articles have appeared in several journals including Management Science, Information Systems Research, Management Information Systems Quarterly, Strategic Management Journal, IEEE Transactions on Software Engineering, IEEE Software, Decision Support Systems, Harvard Business Review, The Wall Street Journal, Financial Times, Information Week, Sloan Management Review, Optimize and Communications of the ACM. Dr. Krishnan has consulted on Technology and Strategy with Ford Motor Company, NCR, IBM, Xerox, Unilever, Next Services, Siemens, NBC Universal, Gooru, and Nestle in the United Sates, Tata Group, Mahindra & Mahindra, ICICI, TVS Group, Infosys, Markets, Outdu, Ramco Systems, Ramco Cements and Ashok Leyland in India, and CP Group in Thailand.
